Privacy Policy

NexEats is a food-ordering and delivery service operated by NexAtlas Technologies Ltd. For any privacy question or request, contact us at privacy@nexeats.app.

We collect the following so we can take and deliver your order:

• Account details — your name, email address and phone number.
• Delivery information — the delivery address you enter and, if you allow it, your device location (GPS) to find restaurants near you and locate your delivery point.
• Order information — the items you order, order notes, order history and the restaurants you order from.
• Payment method — orders are paid by cash on delivery. We do not collect or store card or online-payment details, because online payment is not currently offered.
• Device & technical data — app/device identifiers and push-notification tokens used to send you order updates.

• To create and manage your account.
• To process, prepare and deliver your orders, and to keep you updated on their status.
• To show you nearby restaurants and relevant offers.
• To provide customer support and respond to your requests.
• To keep the service secure and prevent fraud or abuse.
• To meet our legal obligations.

To fulfil an order we share only what is necessary:

• Restaurants receive your order details and first name so they can prepare it.
• Delivery riders receive your delivery address, phone number and order so they can deliver it.
• Service providers process data on our behalf under appropriate safeguards, including:
  • Push notifications — Expo and the platform push services (Apple Push Notification service and Google Firebase Cloud Messaging) deliver order-status alerts to your device.
  • Maps & location — our map and geocoding provider to display restaurants and confirm delivery locations.
  • Hosting & infrastructure — cloud hosting providers that store and process data to run the service.

We do not sell your personal data.

Our website uses essential cookies and similar technologies to keep you signed in, remember your language and delivery preferences, and understand how the service is used. You can control cookies through your browser settings; disabling essential cookies may affect how the service works.

Location access is optional and only used while you are using the app — for example to find restaurants near you or confirm your delivery pin. You can grant or revoke this permission at any time in your device settings; you can still order by entering your address manually.

We keep your personal data for as long as your account is active and as needed to provide the service, resolve disputes and comply with legal obligations.

You can delete your account and personal data at any time:

• On this website — sign in and open your account, then choose Delete my account and confirm.
• In the app — open Account → Delete my account and confirm. This permanently removes your account.
• By email — write to privacy@nexeats.app from your registered address and we will delete your account.

When you delete your account, your profile and contact details are removed. Records of past orders may be retained by the restaurants for their own legal and accounting purposes, but are anonymised so they are no longer linked to you. We may also retain limited information where the law requires it.

Subject to applicable law, you may request access to, correction of, or deletion of your personal data, and object to or restrict certain processing. To exercise these rights, email privacy@nexeats.app.

We use appropriate technical and organisational measures to protect your data, including encrypted connections (HTTPS) and access controls. No method of transmission or storage is completely secure, but we work to protect your information.

NexEats is not intended for children under 16, and we do not knowingly collect their data.

We may update this Policy from time to time. We will post the updated version here with a new “Last updated” date, and where appropriate notify you in the app.

Questions or requests about this Policy or your data: privacy@nexeats.app.